Can't Resolve "Information Rights Management Configuration Wizard cannot complete. An error has occurred. Your computer cannot be configured at this time because the Account Certification Service is not available. Please run this wizard again later.

To close this wizard, Click Cancel.

I tried everything from the following links;

https://support.microsoft.com/enus/kb/2711170

https://social.technet.microsoft.com/Forums/en%C2%ADUS/6b83acf0%C2%AD4d04%C2%AD4c6a%C2%AD90e9%C2%AD9529d25f3901/windows%C2%ADrights%C2%ADmanagement%C2%ADaccount%C2%ADcertification%C2%ADservice?forum%E2%80%A6

Yet, Still no solution since Monday. Are there any problem with my registry? Or Microsoft Server.

Thanks for any help you can extend. 

Where you able to solve this? Been having this problem since yesterday!

Error still the same. I think MS can do this better. 

Hi limdan,

Based on your description, it seems that you have tried several methods to solve your issue.

I suggest you check if the Account Certification is expired.

Recently several users got the same issue, we will pay attention in your issue, any updates please let me know and I'm glad to help and follow up your reply.

Regards,

Emi Zhang
TechNet Community Su

Hello Sir/Ma'am Emi Zhang,

Thank you for paying attention and following up my reply on this. I believe the Account Certification is not expired because I didn't receive notification that the Account Certification is expired. I already did request to change the password and it was successful at www.login.live.com and still there was no notification that the Account Certification needs update or renewal. I did check my e-mail used on that Account Certification and did receive only e-mail from Microsoft Account Team about password change.

Hope you can share your expertise regarding this matter. I am glad to hear response from you soon.

Kind regards and Thank you.

limdan

Hello Sir/Ma'am Emi Zhang,

Further info.

This is what I do. I OPEN xps viewer and go to Permission Tab menu to select Choose Default account. I 

click ADD NEW ACCOUNT and I select Microsoft Account type to activate. There will be a window pop up about Windows Rights Management configuration wizard which indicates "In order to create or use rights-protected content, you must have a Microsoft account(formerly Windows Live ID)". I click radio button that says "Yes, I have a Microsoft account" then click NEXT. A blue indicator bar displays the status of connection that says "Connecting to the Account Certification Service". After in a while a window pop up with a message "Information Rights Management Configuration Wizard cannot complete. An error has occurred" and "Your computer cannot be configured at this time because the Account Certification Service is not available. Please run this wizard again later". Then click Cancel is needed to exit the process which is not successful in adding new account.

Kind regards,

Limdan 

Hello Sir/Ma'am Emi Zhang,

Further info.

This is what I do. I OPEN xps viewer and go to Permission Tab menu to select Choose Default account. I 

click ADD NEW ACCOUNT and I select Microsoft Account type to activate. There will be a window pop up about Windows Rights Management configuration wizard which indicates "In order to create or use rights-protected content, you must have a Microsoft account(formerly Windows Live ID)". I click radio button that says "Yes, I have a Microsoft account". I login the e-mail and password then click NEXT. A blue indicator bar displays the status of connection that says "Connecting to the Account Certification Service". After in a while a window pop up with a message "Information Rights Management Configuration Wizard cannot complete. An error has occurred" and "Your computer cannot be configured at this time because the Account Certification Service is not available. Please run this wizard again later". Then click Cancel is needed to exit the process which is not successful in adding new account.

Kind regards,

Limdan 

Hello Sir/Ma'am Emi Zhang,

Thank you for paying attention and following up my reply on this. I believe the Account Certification is not expired because I didn't receive notification that the Account Certification is expired. I already did request to change the password and it was successful at www.login.live.com and still there was no notification that the Account Certification needs update or renewal. I did check my e-mail used on that Account Certification and did receive only e-mail from Microsoft Account Team about password change.

Hope you can share your expertise regarding this matter. I am glad to hear response from you soon.

Kind regards and Thank you.

limdan

Hi everybody,

There is about "Legacy RMS for Microsoft Account service end of life", I suppose this might be the reason of the issue.

http://blogs.technet.com/b/rms/archive/2015/08/05/legacy-rms-for-microsoft-account-service-end-of-life.aspx

The blog said>>The service will be restored to functional status as soon as possible, but please note that this service, originally introduced with Office 2000 as a trial is reaching its end of service life.<<

Please wait till the service is restored, any updates I will let you know. If you also get any updates please also let me know, THANK YOU!

Regards,

Emi Zhang
TechNet Community Su

So you are telling that I am going to lose all the hard work I did on my Excel File?